At Hender Scheme US, we aim to ensure your order is delivered safely, securely, and in a timely manner. This Shipping Policy outlines how we process and ship orders.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are processed Monday – Friday (excluding holidays)
- Orders placed on weekends or holidays will be processed on the next business day
Once your order ships, you will receive a confirmation email with tracking details.
2. Estimated Delivery Times
Delivery times vary depending on location:
- United States: 8–12 business days
- International Orders: 10–15 business days
These are estimated timeframes and may be affected by customs delays, weather conditions, or carrier issues.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and shipping method
- Final shipping fees will be displayed before completing your purchase
4. International Shipping
We offer international shipping to multiple destinations.
For international orders:
- Delivery times may vary depending on customs clearance
- Import duties, taxes, or additional fees may apply
- These charges are the responsibility of the customer
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Hender Scheme US is not responsible for delays or losses caused by incorrect or incomplete address information provided at checkout.
6. Lost or Delayed Packages
While we use reliable carriers, delays may occasionally occur.
If your order is delayed or appears lost:
- First contact the shipping carrier
- Then reach out to our support team for assistance
7. Contact Information
Hender Scheme US
47 W 13th St
New York, NY 10011
United States
📧 Email: support@henderscheme.us
📞 Phone: +1 (213) 575-3811
Business Hours:
Monday – Friday: 09:00 AM – 6:00 PM