At Hender Scheme US, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition
  • All original tags, packaging, and accessories must be included
  • A valid order number or proof of purchase is required

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or damaged after delivery
  • Products returned without original packaging or tags
  • Final sale or clearance items marked as non-returnable

3. Return Process

To initiate a return:

  1. Contact us at support@henderscheme.us
  2. Provide your order number and reason for return
  3. Follow the instructions provided by our support team
  4. Ship the item using a trackable shipping service

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item received was:

  • Damaged
  • Defective
  • Incorrect

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once your return is received and inspected:

  • You will be notified regarding approval or rejection of your refund
  • Approved refunds will be issued to the original payment method
  • Refunds typically take 5–10 business days to process

Shipping charges (if applicable) are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos of the issue

We will review your request and arrange a replacement or refund where applicable.

7. Exchanges

We do not offer direct exchanges. If you need a different size or product, please return the original item (if eligible) and place a new order.

8. Contact Information

Hender Scheme US
47 W 13th St
New York, NY 10011
United States

📧 Email: support@henderscheme.us
📞 Phone: +1 (213) 575-3811

Business Hours:
Monday – Friday: 09:00 AM – 6:00 PM