This Billing & Payment Policy explains how payments are processed on the Hender Scheme US website. By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept secure payment methods, including:

  • Visa
  • MasterCard
  • American Express
  • Debit cards
  • Other payment options available at checkout

All orders must be fully paid before processing and shipment.

2. Payment Security

  • All transactions are processed through secure encrypted payment gateways
  • We do not store or have access to your full credit or debit card details

Your payment information is handled securely by trusted third-party providers.

3. Billing Information

Customers must provide accurate billing details, including:

  • Full name
  • Billing address
  • Email address
  • Valid payment details

Incorrect or incomplete information may result in delays or cancellation of your order.

4. Payment Authorization & Verification

All payments are subject to authorization by your bank or payment provider.

We reserve the right to:

  • Request additional verification
  • Cancel orders that cannot be verified
  • Decline suspicious or fraudulent transactions

5. Currency

All prices are displayed in USD (United States Dollars) unless otherwise stated.

Depending on your bank, additional charges may apply, such as:

  • Currency conversion fees
  • International transaction fees

6. Taxes

Applicable taxes may be added based on your shipping location and will be shown at checkout before payment confirmation.

7. Failed or Declined Payments

Payments may fail due to:

  • Insufficient funds
  • Incorrect payment details
  • Bank restrictions
  • Expired cards

If your payment is declined, please contact your bank or try another payment method.

8. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

  • Refund processing time: 5–10 business days
  • Timing may vary depending on your bank or payment provider

9. Contact Information

Hender Scheme US
47 W 13th St
New York, NY 10011
United States

📧 Email: support@henderscheme.us
📞 Phone: +1 (213) 575-3811

Business Hours:
Monday – Friday: 09:00 AM – 6:00 PM